FAQs

We accept all major credit cards. All payments are done on a secure page and we do not store your card details or share your information with any third parties.

All of our prices are in USD ($ US Dollars) but you can pay in any currency. Your Bank will deduct the amount equal to your order-total, all automatically. We have a built-in currency converter on the site that you can use as a guideline. You will need to check with your preferred payment method for the exact rates at the time of ordering.

Yes. We ship to most countries worldwide. If you live in a rural area or remote island, contact us first to make sure we can get your order to you safely.

Since we begin shipping your order the next day after purchase, we cannot cancel any order 24 hours past the order time. Once your order hits our warehouse, it starts getting processed and then ships to you as soon as possible.

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your item on USPS.com, UPS.com as well as your local post office website.

Due to recent high demand, please allow 7-21 business days for orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

You can place an order from any country, we ship Worldwide.

Yes, shipping is Free on many items. Additionally, we have free shipping on your items when your total purchase qualifies for our Free Shipping service (ie over $100.00).

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

You can be absolutely sure that all purchases here are safe and secure.

Please allow 7 business days for US orders and 20 business days for international delivery. Please allow these timeframes before contacting us about a missing order.

Please contact customer support at info@justplayoutdoors.com. State clearly what you are returning and what size/etc you require. Please refer to our Returns / Refunds Policy for additional information.

Please contact customer support at info@justplayoutdoors.com. State clearly what you are returning and what size/etc you require. You are liable for the return postage. We exchange US orders free of charge. International orders will be due P&P for the reshipping of the new items. Please refer to our Returns / Refunds Policy for additional information.

You will qualify for a cash refund if you have purchased a full price item and returned it withing 30 days of receiving it. We only offer store credit on clearance / sale items.

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

If you are interested an becoming an official Just Play Outdoors brand ambassador, please email us at info@justplayoutdoors.com and request an application packet.